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Pax8 improves MSP client support with SkyKick deal

Pax8 improves MSP client support with SkyKick deal

Distributor and cloud marketplace Pax8 has sealed a global agreement with SkyKick, to offer managed service providers (MSPs) access to its Cloud Manager application.

The technology automates workflows and tasks to increase help desk productivity.

“As companies migrate more of their technology to the cloud, the number of licenses and solutions MSPs manage will increase considerably,” said Ryan Walsh, chief operating officer at Pax8. “SkyKick’s solution and Pax8’s marketplace simplify the experience, so partners can easily increase efficiency and productivity.”

Cloud Manager enables MSPs to quickly administer several tasks from a single command centre. They can resolve customer tickets faster; automate complex workflows across cloud, hybrid and on-premise environments; and reduce the risk of security exposure.

It offers low-code workflow automation, real-time analytics and insights and automated activity logging.

“As IT service providers around the world operate in this evolving cloud channel, they are turning to SkyKick automation to help them solve their operational and security complexities, reduce help desk support costs, strengthen security and improve customer satisfaction,” said Jan Kaan, EMEA general manager and director of breadth sales at SkyKick.

SkyKick has its global headquarters in Seattle, the US, its European headquarters in Amsterdam, the Netherlands and offices in Sydney and Tokyo.

Earlier this month, Pax8 acquired TVG, a Baltics cloud services distributor. The acquisition, for an undisclosed sum, marked Pax8's first direct presence in the Baltic states of Latvia, Lithuania and Estonia.