Stone joins CCS's Network Services 3 framework
Converge company, Stone, has secured a position on the Crown Commercial Service’s (CSS) Network Services 3 RM6116...
Contact Centre
IPI attains Gamma Platinum Partner status
IPI has achieved Gamma Platinum Partner status, granting them exclusive benefits and services. The accreditation...
Zoom adds Anthropic's AI to contact centre offering
Zoom is teaming up with AI startup Anthropic to boost its contact centre portfolio with AI. As part of this...
BT and Five9 power up CX partnership
BT and Five9 are expanding their partnership to enhance the choice of contact centre services and solutions offered to...
Zoom acquires Five9 for GBP £10.7bn
Zoom has agreed to buy cloud-based contact centre software provider Five9 in an all-stock deal worth around GBP £10.7bn...
NEC introduces Univerge Blue Cloud Platform to European channel
NEC is rolling out its cloud-based unified communications and contact centre systems to the UK and European markets. NEC...