Marsh Finance has partnered with Sabio to enhance its digital customer experience (CX) initiatives.
Under this partnership, Sabio will manage Marsh’s Genesys Cloud infrastructure and introduce a live chat feature to their existing channels.
Daniel Seaborne, Sabio Group's MD for UK, Nordics and Africa said: “By implementing additional CX technology into its Genesys customer service infrastructure, including live chat and secure payment capabilities, we're driving forward a digital transformation that not only meets but exceeds customer expectations.”
Furthermore, with Sabio’s ties to Sycurio, Marsh is integrating PCI-compliant digital payments.
Marsh Finance MD Andrew Marsh (pictured) added: “Our partnership with Sabio ensures that we not only meet compliance requirements but also establish a new standard for customer service in the financial industry.”
