Winners of the first Managed Services Awards were announced in London this week, following the successful Managed Services and Hosting summit. With the growth of managed services as an IT supply model, and now that we have some level of established good practice and evidence of real change being delivered to customers, it is only right that the best examples are recognized. These unique awards aim to bring out the best examples of real projects and demonstrate just how effective and productive the use of managed services can be.
By assessing both the projects and the MSPs themselves, the aim is to highlight the real value being delivered and the growth of skills in the industry.
Best Public Sector MSP Project
- Capita IT Services
Workspace Agility is based on cloud technologies from Microsoft and Citrix with enhanced user experience and a managed service wrap from Capita. It enables digital channels, self-service, self-heal, automation and increased flexibility for local government users that need access to a Windows 10 environment from any device or browser.
A NHS Foundation Trust needed an IT managed service provided to deliver a safe, secure and comfortable environment for service users, relatives and carers communication and support. A robust, mission-critical and secure platform is hosted on high availability virtual servers.
Best Enterprise MSP Project
- Gamma (nominated by Highlight (SLM))
Gamma has helped customer Berendsen to upgrade from a basic DSL network to a more robust fibre network to cope with expanding business. Highlight has been set up and proactive monitoring and alerting mean Berendsen can now fix issues before they impact users or end customers
- Spirit Data Capture Ltd
Spirit Data Capture specialises in sourcing, developing and deploying mobile enterprise solutions for a wide range of markets aiming at “one-stop-shop” where Spirit does all of the management, from initial logging through to resolution
- CSI (nominated by IBM)
CSI were selected by a wealth management company as the partner to deliver the Managed Services IBM Power Cloud environment, together with Windows and Linux operations. Using the tools as a SaaS offering means it can outsource IT and focus on their clients, business operations and management
Best SMB MSP Project
- Infinity IT Solutions
Infinity's Monitoring & Management is a cloud-based agent that allows it to monitor the health of client's devices remotely – anywhere and anytime. It is suitable for a range of assets and platforms – Microsoft, OSX and Linux included
- The PC Support Group
The project moved a charity’s email and file sharing systems to Microsoft Office 365, all in the cloud, removing the need for investment in local servers and reducing operating costs. Microsoft Azure was also added to the mix to manage user logins, removing the need for a new, on premise server, and the client discontinued its in-house IT support function, moving to The PC Support Group's fully managed, outsourced service
- Frontline Consultancy
Frontline has implemented, hosted and supports a mobile device management (MDM) solution for field agents. The MDM solution (dWatch) enables companies to keep track of their business data anywhere, anytime whilst allowing employees to remain
Most Innovative MSP
Overseeing at least 700 businesses worldwide, Blue Chip saw how enterprises had a hunger for creating data-driven opportunities at a low and flexible cost. Speed, efficiency and flexibility are crucial factors for their client base and for picking up new business. With this in mind, Blue Chip established a software-defined data centre where it achieved an “astounding reduction” in on-boarding time, from three months to just 1-2 days.
- Mirus IT Solutions
Mirus’ Apprentice Accelerator Scheme is a new initiative aiming to create over 20 apprentice roles across all departments, in the next two years. It also created a brand-new role with the sole purpose to mentor and develop apprentices.
METCloud is a cyber-secure hybrid cloud platform designed specifically for small and medium sized businesses aims to be not just a technical response but also offers support services to assist businesses in achieving and maintaining standards such as ISO27001, ISO9001, ISO22301, Cyber Essentials and Cyber Essentials PLUS
Most Innovative Managed Service Solution: General
Jola offers an M2M management portal to allow resellers and their customers to manage 4G data SIMs globally. No other portal allows MSPs to order and manage data SIMs from all the networks, in the way Mobile Manager does with a managed 4G router as a satellite broadband replacement service.
Originally providing infrastructure as a Cisco partner, Node4 now offers a range of products and services, including colocation, managed hosting, cloud infrastructure, and hosted unified communications. Node4 owns three UK data centres, with wholly owned infrastructure and operating systems so is therefore able to manage every service from beginning to end, all from the security of its own data centres
- BluJay Solutions
Among the managed services offered by BluJay are Logistics as a Service (LaaS) and Integration as a Service (IaaS). MessageBroker is a fully managed, best-practice B2B integration that cuts complexity and cost out of e-commerce trading
Most Innovative Managed Service Solution: Security
- WatchGuard Technologies
WatchGuard Total Security Suite for MSSPs empowers MSSPS to do more – through one partnership when faced with the same threats as large enterprises but without the same budgets or in-house expertise
- Datto, Inc
Datto SIRIS is a Business Continuity and Disaster Recovery (BCDR) solution built specifically for managed service providers (MSPs) to keep their clients' businesses running in the wake of a disaster. Advanced Backup Verification enables MSPs to run verification when the backup is taken, eliminating the need to scramble during recovery time
Best Vertical Market Managed Service Solution
- ra Information Systems
ibcs has become a leading software management solution for the comprehensive management of flexible space providers. The system is developed completely in-house and is modular by design so it can be tailored to the specific needs of any business and budget, including Contract Management, Meetings, Conferencing & Events, Facilities Management, Digital Signage, Finance & Direct Debits and Management Reporting
Flexera's Software License Optimization solution assesses the current state of asset management maturity, builds the justification for a SAM and license optimization program, and develops best practice SAM processes and roadmaps for program implementation
Best Cloud Platform-based Managed Service Solution
- ANS Group
ANS' Managed Cloud offering enables public and commercial sector customers to optimise the efficiency of their cloud platform, while reducing spend. ANS GLASS is a platform which allows customers to view incidents and changes, projects, service level data and access the cloud cost explorer.
Highlight is a multi-tenanted, cloud-based network monitoring and reporting tool designed for sales, service management and operations teams to see clearly all IT services through a single pane of glass dashboard, rendered in near real time.