Business AI services firm Uniphore has just announced a significant expansion across Europe, through new customer adoption, partner momentum, product launches, and organisational investment.
The announcement coincides with the release of the Uniphore Business AI Cloud, unveiled at the firm’s AI Leadership Summit in London this week.
Uniphore’s Business AI Cloud offers a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, and structured and unstructured data, all without compromising privacy or control, we are told.
With generative AI projected to grow at 55% annually in Europe, and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale.
Uniphore’s Business AI Cloud is built to address the strict data governance, privacy and ethical standards defined in the EU AI Act, and other regulatory frameworks.
Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows, without requiring data movement or custom engineering.
Among Uniphore’s newest customers in the region is Hearst UK, a media organisation embracing AI to drive marketing automation and personalised engagement.
“We’ve been really pleased with the flexibility and composability of the Uniphore CDP,” said Krishan Gandhi, senior director of data engineering and analytics at Hearst UK. “As we continue to evolve our customer data strategy, Uniphore’s Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes.”
Uniphore has also deepened its relationship with global BPO (business process outsourcing) firm Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact centre transformation across Europe, automating quality monitoring, enabling real-time agent guidance, and delivering measurable outcomes for telecom and financial services leaders, the partners said.
“With Uniphore, we’re building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments,” said Oscar Vergé, chief AI deployment officer at Konecta. “The platform’s agent builder, orchestration engine and support for both pre-built and custom agents allow us to ‘agentify’ critical workflows for each client, from customer service to back-office automation. This isn’t just AI adoption, it’s real transformation at enterprise scale.”
Uniphore is also now significantly growing its physical presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office, as well as an office in Valencia, Spain, and is actively engaged in deployments across key markets throughout EMEA.
To support this growth, Jeremy Keefe has joined as vice president of sales, EMEA, bringing decades of enterprise software leadership to Uniphore’s regional go-to-market strategy.
