Managed service provider ECS has announced some key hires. It has appointed James Jarvis as chief sales and marketing officer and Marc Turner as customer experience (CX) sales director.
“These hires reflect the growing demand from new and existing enterprise customers, in financial services, energy and utilities and other regulated markets, for ECS’ digital transformation capabilities,” said the firm.
ECS has offices in London, Edinburgh, Glasgow, Manchester, Singapore and Pune in India.
Jarvis will lead all sales and marketing across the business. He joins ECS from UST Global, a 25,000-staff firm where he served as vice president and head of sales for the UK and Ireland, with a focus on the financial services sector. Prior to this, he held senior roles at organisations including Symantec and Veritas.
Turner will lead the “fast-growing” CX sales team, said ECS, reporting to Jarvis. ECS said it had “strong traction” in this area, having helped a number of retail banks transform their CX with a cloud-based contact centre built on Amazon Connect - both prior to and during the Covid-19 lock-down.
Turner brings over 20 years’ experience in the contact centre space, most recently at Amazon Web Services where he was principal business development manager for end user productivity.
ECS is an AWS Advanced Consulting Partner, an AWS Managed Services (AMS) Partner and one of only three EMEA Amazon Connect Service Delivery Partners.
Mark Farrington, CEO of ECS, said: “We have been boosting our sales team over the last 12 months and these two senior appointments are the icing on the cake. Their knowledge of the enterprise space will be pivotal to our continued growth as we further develop our relationships with existing customers, and expand our client base in sectors such as utilities and insurance.”
Farrington joined ECS last year, after previously being a vice-president at HPE. Also last year, the security services business of the ECS Group was spun out as part of a management buy out backed by private equity. Adarma, previously ECS Security, was launched following an MBO led by David Calder and Nathan Dornbrook with capital from Livingbridge.