Channel cloud contact centre specialist Cirrus is merging with TelXL, the supplier of intelligent network solutions. Combined, the new company has ambitious growth plans and says it is on course to double revenues in the coming year thanks to a successful channel strategy.
To support this anticipated growth the company will be increasing its headcount by over 60%. For over a decade, Cirrus has been providing a scalable voice and data network to customers by leveraging the TelXL carrier service and TelXL’s other solutions. Cirrus has enhanced the TelXL technology with omni-channel capabilities for contact centres, conversational artificial intelligence, in-call language translation and secure payment solutions.
The merged company says it will now increase its product development capacity. Jason Roos (pictured), CEO of Cirrus, and now CEO of the new company, said: “Our channel partners and customers trust us to provide transformative customer contact solutions with unrivalled uptime and scalability. The merger significantly increases our development capacity and will allow us to bring even more exciting products and solutions to market in ever shorter timescales.”
Nigel Fox, founder of TelXL, said: “The merger is the natural next step for both organisations in what has been a long-term relationship. In 2015, TelXL acquired 51% of Cirrus and this merger is the next step in our journey together.”
Founded in 2001, TelXL provides a multi-site network across the UK and the US, with customer loads balanced across a minimum of three nodes simultaneously.
Cirrus solutions combine voice, email, messaging and social media. High profile clients include Virgin Trains, the NHS, Clarks, CAA, Cafcass and InsureTheBox.
