Abacus Group has bolstered its senior management team with two new appointments to drive the MSP’s continued business growth and momentum, following YoY growth of 23% this year.
Stepping into the respective roles of Managing Director of Client Success and Managing Director of Global Service Delivery are Mike Herman and Nileesh Gopu.
Herman and Gopu will have the opportunity to build further on the company’s growth, driven by enhanced client engagement, with user counts rising by 20% between 2021 and 2022.
Chris Grandi, CEO of Abacus Group, said: “Nileesh’s experience with running teams and delivering efficient processes will help us improve SLA compliance and resolution time and focus ever more strongly on better communication with our clients.
“At the same time, Mike’s expertise in client-service facing roles make him ideally suited to run our customer service team and implement a more systematic approach to service delivery, employing data, metrics and client inputs to optimize the approach.”
