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Aspect launches first ever European channel effort

Aspect Software has unveiled its first ever European channel partner programme. The US-headquartered provider of customer engagement, workforce management and self-service solutions has also appointed David Herzog as senior vice president for worldwide partners.

Herzog previously held the position of senior vice president of cloud business. In his new role, he will be tasked with growing indirect sales, accelerating channel/business alliance partner growth, and nurturing a global partner ecosystem.

Herzog said: “The Aspect Via platform has seen been incredibly well-received by both our customers and the industry, so we are excited to officially offer the solution to our channel partners who are critical to Aspect’s success. "We’re confident the Aspect Via Reseller Program will not only provide our partners with the resources they need to be successful but take our entire channel efforts to the next level.”

Aspect Via is offered via Amazon Web Service (AWS) cloud services and infrastructure. It eliminates the costs of maintaining traditional, loosely integrated contact centre point solutions for call centre, self-service/IVR and workforce management needs. Through the channel programme, partners will be certified to resell and support Aspect Via, and Aspect Software will provide support, training and sales enablement.