US-based TSYS has acquired the remaining 45% ownership share in its TSYS Managed Services EMEA joint venture from The Merchants Group Limited (a Dimension Data company). TSYS Managed Services is now a wholly owned TSYS company focused on providing outsourced business process and contact-centre services and support to TSYS’ international clients.
TSYS Managed Services EMEA was formed in 2006 as a joint venture between TSYS and Dimension Data. TSYS Managed Services provides customer service, fraud risk management and strategy, collections, disputes management and back-office and help-desk services for TSYS’ clients through outsourced contact centres. TSYS Managed Services has offices in Milton Keynes and Coventry, UK and Barneveld, The Netherlands. TSYS Managed Services EMEA will continue to be led by Mark Cleary, Chief Operating Officer, who will report to Dennis Jones, Executive Vice President and Chief Operating Officer of TSYS’ International Services segment.
“This strengthens our managed services presence in Europe and helps us deliver greater benefits to clients,” said Gaylon Jowers, president of TSYS’ International Services segment. “We already work with a number of high-profile financial institutions, and with this increased focus we expect to further grow this business as part of our end-to-end service offerings.”
“TSYS Managed Services EMEA has delivered specialist credit card processing and contact centre solutions for more than ten years, and we continue to see increased demand from clients for this type of support” said Mark Cleary, chief operating officer, TSYS Managed Services EMEA. “Becoming a wholly owned TSYS company empowers us to further improve our services in our mission to deliver the highest-quality solutions.”