Maintel launches channel support division

Systems integrator and managed services provider Maintel is launching its new Partner Services brand, bringing together expertise and resources, aiming to help the channel win service, support and managed business across unified communications, contact centre, workforce optimisation and networking technologies.

Across the UK and Ireland, Maintel Partner Services offers two main types of service: professional services (including engineering, installation and consultancy) and managed services (including maintenance and support). Via a nationwide fleet of over 150 engineers, the new division has been designed to offer a full scope of support. This ranges from basic break/fix services through to full-managed support wraps, where partners can guarantee SLAs with support from Maintel.

Eddie Buxton, CEO at Maintel, said, “Maintel’s acquisitions of Proximity and Datapoint brought together a strong portfolio of skillsets, meaning we can now offer a ‘one-stop-shop’ of support to partners. It will enable resellers, outsourcers, systems integrators and telcos to broaden the portfolio of services they can offer to customers without needing to inject a major investment in personnel or training. We’ve already seen a great response to the creation of the specialist division, including a 10% partner increase.”

“As last year’s strongest performing sales division, our channel business represents around half of our overall revenue, so naturally it’s an incredibly important part of the business to us. In launching Partner Services we are building on this success through an experienced team focussing on our channel partners.