Distributor Exclusive Group has launched its PASSport Global Services division. This is a worldwide project to define and integrate a comprehensive set of professional pre- and post-technical services.
David Ellis, Exclusive Group Director of Global Services: “We now have a universal proposition available to partners across our APAC and EMEA footprint with truly global capability into more than 100 countries. At the core of this is a new enhanced premium support service that delivers in-country local language first touch support eight hours a day – backed by a global fully manned 24/7 support capability; a truly differentiated proposition.’
“Following significant investments in the digitalisation of our support infrastructure, we are now able to offer a unified customer support experience that delivers consistency of delivery and service level targets.”
As part of the launch, PASSport Global Services is also introducing MARS (Monitoring, Alerting & Reporting Services) to complement the managed services propositions of VARs and MSP/MSSP partners. “MARS is our response to our partners’ desire to climb the value chain in services, complementing their higher value consultancy and incident response services with basic, entry-level support options. It also reflects the deepening cyber security skills shortage,” added Ellis. “It helps partners tap into the customer need to outsource visibility and control of certain technology solutions, driving new revenue streams and becoming more strategically valuable in the process. MARS is initially for next-generation firewall (NGFW) and Wi-Fi deployments, but we plan to add to this in future.”