Customer experience specialist becomes Red Hat Advanced ISV

Accanto Systems, a provider of customer experience management (CEM) and advanced analytics, has become a Red Hat ISV Advanced Partner.

By collaborating with Red Hat, Accanto says it can offer customers a communications-specific big data analytics platform for mobile and fixed line networks that unifies telecoms service provider data sources to enable real-time, deep visibility into network operations and customer quality of experience (QoE). With advanced decision-making tools and insight into individual subscriber behavior, network trends, and service issues, the network can be optimised for better service planning and operations in order to improve subscriber satisfaction.

To differentiate on service quality and personalized offerings, a communications service provider (CSP) must gain a better view of customers, meaning huge amounts of data from many sources need to be analyzed across its infrastructure, it says. Based on Red Hat Enterprise Linux OpenStack Platform and Accanto Systems’ Intelligent Customer Experience Management (iCEM), the solution unifies data sources, giving increased visibility into subscribers and the network, providing the operator with actionable insight.

“We are pleased to join forces with Red Hat. Red Hat technology and support provide the resources we need to build innovative offerings for operators that are reliable, highly available and secure, and that deliver high performance,” said Jarkko Multanen, CEO, Accanto Systems.

“As the type and volume of mobile apps and services proliferate, CSPs have a wealth of data on subscriber preference and behavior that can be used to improve the experience and develop new service offerings. We’re pleased to be working with Accanto to address the challenge of tapping data stored across disparate sources to perform an accurate analysis of QoE. With Red Hat Enterprise Linux OpenStack Platform we’re providing a carrier-grade, scalable, and stable foundation for an advanced solution to enable CSPs to unify data sources and get real-time, deep visibility into network operations and customer QoE,” said Radhesh Balakrishnan, general manager, OpenStack, Red Hat.